dew188 Platform Privacy Notice

This page describes what we collect when you use dew188 and how we keep that data protected. We at dew188 take your privacy seriously. We collect personal information only for account verification, payment processing, fraud prevention, and regulatory compliance. We don't sell your data to third parties, and we use industry-standard encryption to keep your information secure.

When you create an account on dew188, you provide us with your name, email, phone number, and payment details. Before your first withdrawal, we ask for identity verification documents (passport, national ID, or driver's license) and proof of address. We use this information to comply with applicable regulations and to prevent fraud and money laundering.

Our servers may be located outside your jurisdiction. By using dew188, you consent to the transfer and processing of your data as described in this notice. You have the right to request access to your data, correct inaccuracies, and request deletion (subject to legal retention requirements). For questions about your data or to exercise your rights, contact our support team.

What Data We Collect on dew188

We collect personal data in several categories. Account information includes your name, email address, phone number, date of birth, and residential address. Payment information includes your bank account details, e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. Identity verification documents include scans of your passport, national ID, or driver's license, plus proof of address (utility bill or bank statement).

We also collect behavioural data: your login history, games played, bets placed, deposits and withdrawals, and account balance. This data helps us detect fraud, prevent abuse of promotions, and improve our service. We collect device information (IP address, browser type, operating system) for security and analytics purposes. We use cookies and similar tracking technologies to remember your preferences and keep you logged in.

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Account InformationCategory 1

Name, email, phone, date of birth, address. Required to create and manage your dew188 account.
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Payment & Identity DataCategory 2

Bank details, e-wallet info, ID documents, proof of address. Collected for verification and compliance.
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Behavioural & Device DataCategory 3

Login history, games played, bets, deposits, withdrawals, IP address, browser info. Used for fraud detection and analytics.

How We Use Your Data on dew188

We use your data to provide and improve our service. Account information is used to create your account, process your deposits and withdrawals, and send you account notifications. Payment information is used to process transactions securely and prevent fraud. Identity verification data is used to comply with applicable regulations (KYC requirements) and to prevent money laundering.

Behavioural data helps us detect suspicious activity, prevent abuse of promotions, and improve our games and betting markets. We analyse your play patterns to identify potential fraud or problem gambling signals. Device information helps us secure your account and prevent unauthorized access. We use cookies to remember your login status and preferences.

Marketing Communications: We may send you promotional emails about new games, seasonal offers (Idul Fitri, Idul Adha, Imlek, Nyepi), and Liga 1 or Piala Indonesia betting opportunities. You can opt out of these emails at any time by clicking the unsubscribe link.

We share your data with trusted third-party processors only when necessary. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions) receive your payment information to process deposits and withdrawals. Identity verification providers receive your ID documents and proof of address to verify your identity. Fraud detection services receive your behavioural data to identify suspicious patterns.

We do not sell your data to advertisers or data brokers. We may share aggregated, anonymized data (e.g., "X% of users in Jakarta prefer football betting") with analytics partners. We may disclose your data if required by law, court order, or regulatory authority. We will notify you of such disclosures unless legally prohibited.

Payment Processors: Receive payment details to process your deposits and withdrawals. They are bound by confidentiality agreements.
Identity Verification: Third-party providers verify your ID documents and proof of address. Your documents are encrypted and stored securely.
Fraud Detection: Services analyse your account activity to detect fraud and money laundering. They receive anonymized behavioural data.
Legal Disclosure: We may disclose your data if required by law or regulatory authority. We will notify you unless legally prohibited.

Data Retention & Security

We retain your account information for as long as your account is active. After you close your account, we retain your data for five years to comply with regulatory requirements and to resolve disputes. Payment and transaction records are retained for seven years. Identity verification documents are retained for five years after account closure.

We protect your data with industry-standard encryption (SSL/TLS) and secure servers. Your password is hashed and never stored in plain text. We recommend enabling two-factor authentication (2FA) on your account for extra security. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Your Rights on dew188

You have the right to request access to your personal data. We will provide a copy of your data within 30 days of your request. You have the right to correct inaccurate data—you can update your account information directly in your dew188 account settings. You have the right to request deletion of your data, subject to legal retention requirements. We will delete your data within 30 days unless we are required to retain it by law.

You have the right to object to our processing of your data for marketing purposes. You can opt out of promotional emails at any time. You have the right to data portability—we can provide your data in a portable format (CSV or JSON) upon request. To exercise any of these rights, contact our support team via live chat, email, or phone.

Cookies & Tracking Technologies

We use cookies to enhance your experience on dew188. Session cookies keep you logged in during your visit and are deleted when you close your browser. Persistent cookies remember your preferences and login status across visits. Analytics cookies help us understand how you use our platform so we can improve it.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Disabling cookies may affect your ability to use certain features of dew188. We do not use cookies to track you across other websites.

International Data Transfer

Our servers are located outside Indonesia. By using dew188, you consent to the transfer of your data to countries outside your jurisdiction. We ensure that your data is protected to the same standard regardless of where it is stored. We use standard contractual clauses and other safeguards to protect your data during international transfer.

Contact Us About Your Data

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We respond to privacy inquiries within five business days. You can reach us via live chat (available in English and Indonesian), email, or phone. Our support team can help you request access to your data, correct inaccuracies, or request deletion.

For formal privacy complaints or if you believe we have violated your rights, you can contact the relevant data protection authority in your jurisdiction. We are committed to resolving privacy concerns fairly and transparently. This privacy notice was last updated in 2024 and may be updated periodically. We will notify you of material changes via email or by posting a notice on dew188.